Syncyou Open app

Refund & Cancellation Policy

Effective 18 October 2026 · Last updated 18 October 2026

All purchases on Syncyou are final and non-refundable, except for the billing errors listed below. Syncyou has a free plan with 50 AI credits so you can try it before paying.

1. No refunds

We do not offer refunds, credits or pro-rated amounts for:

  • subscription fees (Pro Monthly and Pro Yearly), including the unused part of a billing period;
  • credit packs, whether used or unused;
  • AI credits spent on results you did not like, or on content you chose not to publish;
  • changes, outages or restrictions caused by social platforms (for example a platform revoking API access);
  • accounts suspended or terminated for breaching our Terms or Acceptable Use Policy.

2. When we do refund

We will refund the amount wrongly charged if:

  • Duplicate charge: you were charged more than once for the same order or billing period;
  • Payment without delivery: your payment succeeded but the plan or credits were not applied to your account and we cannot apply them within 7 days;
  • Unauthorised renewal after cancellation: you were charged for a renewal after you had cancelled before the renewal date.

Credits for failed AI requests are returned to your balance automatically and do not need a refund request.

3. How to request a billing-error refund

Email hello@syncyou.in within 7 days of the charge with your sign-in email, the Razorpay payment ID and a short description. We respond within 2 business days. Approved refunds are made to the original payment method via Razorpay and usually reach you within 5–7 business days, depending on your bank.

4. Cancelling a subscription

  • You can cancel at any time by emailing hello@syncyou.in from your sign-in email, or through your Razorpay subscription link where available. Cancellation stops future renewals.
  • You keep Pro features until the end of the period you have already paid for. After that your account moves to the free plan; your data, history and purchased credits remain.
  • Cancelling does not trigger a refund for the current period (see section 1).
  • If a renewal payment fails, Pro is paused until payment succeeds; we notify you in the app.

5. Chargebacks

Please contact us before raising a chargeback; most billing issues are resolved quickly. Accounts with unresolved chargebacks may be suspended while the dispute is reviewed.